Terms and Conditions

You can browse our menu, book a table and order products for collection. We do not provide our own home-delivery service through this website. External delivery platforms apply their own terms.

Items, ingredients, prices, extras, applicable taxes and charges are displayed before you confirm your order. Availability depends on opening times, stock and capacity. Removing an ingredient does not reduce the price; approved extras are charged as shown. A single take-away packaging fee, where applicable, is shown before confirmation (currently €0.50 per order, not per pizza). Changes to settings do not retroactively change confirmed orders.

Reservations depend on availability. Requests for six or more people require manual approval and are not confirmed until the restaurant accepts them. Online cancellation is available through the private booking link up to the booking time, subject to the options displayed. Please contact the restaurant for other changes. Closing a date or pausing new reservations does not automatically cancel existing bookings.

Direct orders are for collection at Bravi Ragazzi at the confirmed date and time. Pickup times depend on availability, stock, kitchen capacity and closures. Receiving a proposed pickup time or starting a payment does not itself mean an order is confirmed: confirmation is based on system checks and, for online payment, the actual provider confirmation.

Eligible methods are displayed at checkout: Stripe card and MB WAY, where available, and payment on collection for eligible orders. Currently, a total over €40.00 requires online payment; the threshold is based on the settings in force at checkout.

Providing a Portuguese tax number (NIF) is optional. Invoices are issued through the restaurant's separate POS/invoicing system, subject to the applicable laws. An order already paid online must not be charged again on collection.

To request changes or cancellation of a take-away order, please call +351 212 533 782. The website does not provide automatic customer cancellation of take-away orders.

Requests are assessed according to order preparation, payment status and applicable consumer law. Statutory exceptions to the cooling-off/withdrawal right may apply, including food liable to deteriorate rapidly, products made to a customer's specifications and catering on a specific date or period. These exceptions do not remove consumer rights if the order is not fulfilled or does not conform to the contract. Refunds and complaints are assessed in accordance with the law; we do not apply a blanket “no refunds” rule.

Alcoholic drinks may not be sold or supplied to anyone under 18. Identification may be requested on collection. Their online availability depends on the legally required safeguards.

Review the allergen information provided with each product before ordering. Removing ingredients does not guarantee freedom from traces or cross-contact. If you have an allergy, contact us before placing an order; this is in addition to, not a substitute for, the legally required pre-purchase information.

You can contact us directly or use the Portuguese Electronic Complaints Book at https://www.livroreclamacoes.pt/. A physical complaints book is also available at the restaurant.

Depending on jurisdiction and the applicable procedure, consumers may contact an authorised alternative dispute resolution entity, including the Lisbon Consumer Dispute Arbitration Centre (CACCL) at https://www.centroarbitragemlisboa.pt/.

Personal data is processed as described in our Privacy Policy and Cookie Policy. We may update these terms; the terms shown to a customer when confirming an order apply to that order, without prejudice to applicable rights.